Blank screen with Quicken subscription for Windows

I have worked through the suggestions across the numerous instances of white/blank screen in this community, but nothing has worked. Stepping back — my old Quicken subscription had expired and was renewed this morning. I also had to switch to a different machine because the old one died. So current environment - new Windows 11 (Pro) PC, fresh install of Quicken Classic after subscription renewal. Use of a backed-up version of Quicken Data file ran into the white/blank screen problem. Attempted creating a new Quicken Data file - same problem. Quicken only shows 2 items in the menu bar — File and Help. To rule out a problem with the new PC, switched to a different Windows machine with an existing Quicken installation. Created a new Quicken Data file - no surprise, but still the same problem. Made sure firewall and antivirus are disabled. Uninstalled (including removal of Quicken folder) and reinstalled a few times. I can access the Quicken site via the Help menu, so validation should not be the issue. Quicken account shows subscription is active.

Best Answer

Thank you for that very detailed response (the formatting was fine - the content was very appreciated). I did try most of these suggestions, but they did not move the needle. Just got off a long call with Quicken Support who patiently stood by as I updated the PC with the latest KBs. That did not help either. What ultimately helped was installing the Webview2 runtime ( https://go.microsoft.com/fwlink/p/?LinkId=2124703 ). Thanks again to everyone who responded. And thanks to Quicken Support for resolving the issue.

Answers

Are you referring to your Quicken.com account or are you looking at Help > About Quicken in Quicken? Also, where did you download the Quicken installation file from? From Quicken Support or from your Quicken.com account?

— checked subscription status in My Account (on quicken.com) — downloaded latest (I assume) installer from the quicken support site

Have you tried pulling down the File menu > Open Quicken File…and navigating to the location where you stored the backup file you're trying to access?

@gekkster have you tried Validating or Super Validating your data file? If you can see the "File" option in the menu bar, the click on it and you will see the "Validate and Repair File" option. Click on it and browse for your data file. To Super Validate, hold down the Ctrl and Shift keys before you click on "Validate and Repair File". It's worth a try. The other thing to try is to restore a backup data file. Find a backup file and remove the "backup extension" so you are left with just the ".QDF" extension. Then just open the file like a regular data file.

Have you tried pulling down the File menu > Open Quicken File…and navigating to the location where you stored the backup file you're trying to access?

have you tried Validating or Super Validating your data file? If you can see the "File" option in the menu bar, the click on it and you will see the "Validate and Repair File" option. Click on it and browse for your data file. To Super Validate, hold down the Ctrl and Shift keys before you click on "Validate and Repair File". It's worth a try.

Definitely attempted Validating. Did not help. I was not aware of Super Validating, but that did not make any difference either. Neither did the opening of a backup file like a regular data file :( Appreciate all your suggestions! I thought I would give it some time (24 hrs) in case some internal Quicken database somewhere needed to be refreshed to indicate my subscription was really active. No joy. Also surprised I am not able to get anywhere even with a completely new data file. Will reach out to Quicken Support on Monday.